PRIVACY POLICY.

1. Who is responsible?

Exit Plan is operated by Nathan Cafearo, based in the Isle of Man. Nathan Cafearo is the controller responsible for the personal information we receive and use for Exit Plan.

For privacy questions, deletion requests or complaints, write to this address or send a private message to the Exit Plan Facebook Page. If we have contacted you by email, you can also reply to that email. Please do not post personal information in public comments.

2. Information we collect

• Enquiries: your name, email address, telephone number if provided, preferred contact method, destinations of interest, possible moving timeframe and any information you choose to include in your message.
• Find your Exit Plan questionnaire: the answers you choose to submit about your motivations, goals, destinations, timing, preparedness interests, household type, work and ability to work abroad, desired help, and optional age and annual personal income ranges. We also receive the suggested starting point and any campaign labels included with your submission, such as the advert's source or campaign name.
• Communications: correspondence, follow-up notes, contact preferences and records of consent or requests to stop contact.
• Technical information: hosting and service providers may process IP addresses, browser/device information, request times and access or security logs when you visit the website.

Meta may pre-fill contact details in its lead forms. Check and correct those details before submitting. We receive the information you choose to submit, together with form/ad identifiers and submission details. Please do not send passport numbers, bank details, health information or other sensitive documents through an initial enquiry form.

The Find your Exit Plan questionnaire holds your answers in the page's memory until you explicitly submit an enquiry. The final step asks for your contact details and permission to contact you. Your suggested starting point and its download are revealed after your enquiry has been successfully received. Reloading or closing the page clears the in-page answers. If enquiry delivery is unavailable or fails, the form explains this and lets you retry; your starting point remains unrevealed.

The homepage's separate planner, kit list and tax calculator also run in your browser. Their inputs are not submitted to Exit Plan, and their in-page selections clear when you reload or close the page. Downloads you create remain on your device.

3. Why we use it

We use enquiry information to respond to your request, explain relevant relocation, preparedness or business-planning options, arrange requested follow-up and manage our correspondence. Campaign labels help us understand which advert led to an enquiry. On the Find your Exit Plan form, you choose email or telephone follow-up; a phone number is required only if you request a call. On our other lead forms, a phone number is optional and, if provided, we may call to discuss your enquiry; leaving it blank does not prevent an email response.

After you submit, the questionnaire uses your choices to generate a suggested starting point on the server and displays it once your enquiry has been received. Suggestions reflect your stated goals and preferred help; your income range does not determine the recommended route. These are planning suggestions, not assessments of visa eligibility, tax outcomes or entitlement to a service.

For follow-up expressly requested through our forms, we rely on your consent. You can withdraw this at any time. Where you ask us to take steps towards a specific service or agreement, we may process information necessary to take those steps at your request. We rely on legitimate interests to maintain proportionate enquiry records, handle ordinary correspondence and protect our services, balancing these interests against your rights. We process information where necessary to meet legal obligations.

Submitting an enquiry does not sign you up to unrelated newsletters, promotional texts or third-party marketing. We will ask separately where consent is needed. We do not use your enquiry information to make solely automated decisions that have legal or similarly significant effects.

4. Who receives your information?

Your information is available to Nathan Cafearo and people authorised to handle Exit Plan enquiries. Service providers used for hosting, secure communications and enquiry administration may process information on our behalf. The website is hosted by Vercel; Facebook and Instagram forms are provided by Meta. Website enquiry emails are delivered through Resend.

We do not sell lead information. We will not pass your enquiry to a relocation, tax or other independent adviser for their own follow-up without first explaining the proposed introduction and obtaining your permission. We may disclose information where legally required or where necessary to establish, exercise or defend legal claims.

Meta also processes information under its own Privacy Policy. Facebook Page Insights may involve joint responsibility between Meta and Page operators for specified insights processing, as described in Meta's Page Insights Controller Addendum. Meta controls its advertising delivery and platform activity; our enquiry form does not give us access to your private Facebook messages with other people.

5. International processing

Exit Plan is based in the Isle of Man. Providers such as Meta, Vercel and Google operate internationally, so information may be processed outside the Isle of Man, UK or EEA. Where a restricted transfer is made on our behalf, the applicable safeguards must be in place, such as an adequacy decision or approved contractual protections. Contact us for information about the safeguards relevant to your enquiry. Providers' own processing is also described in their privacy notices.

6. How long we keep it

Our retention policy is to delete or anonymise inactive enquiries within 12 months of the last meaningful contact. We may retain information longer where an enquiry remains active, you become a client, or a legal obligation or dispute requires it. In those cases, retention is limited to the relevant purpose and applicable requirements.

If you ask us to stop contacting you, we may keep a minimal suppression record so we can honour that request. Records held independently by Meta or other providers are subject to their own retention rules. Please contact us if you want to ask about or delete information we hold.

7. Cookies and external services

The current website does not include Meta Pixel or other advertising/analytics scripts, and it does not save questionnaire, planner, kit-list or calculator inputs in cookies or browser storage. Questionnaire answers are not sent to Meta through an advertising script. Campaign labels from the landing-page URL are attached to your questionnaire answers only when you choose to submit an enquiry. Essential infrastructure may process technical information to deliver and secure the site.

Fonts are loaded from Google Fonts, which receives the network information needed to serve them. See Google's Privacy Policy and Vercel's Privacy Policy. Facebook and Instagram use their own cookies and technologies. External links lead to sites governed by their own policies. We will update this notice and provide any required choices before introducing optional tracking.

8. Your rights and choices

Depending on the applicable law and circumstances, you may request access, correction, deletion, restriction or portability of your information, object to processing based on legitimate interests, and withdraw consent. Withdrawing consent does not affect processing that was lawful before withdrawal. You can object to direct marketing at any time.

Use the contact details above. We may need proportionate information to verify your identity and locate your records, and will respond within the applicable legal time limit. Some rights have legal exceptions.

You may complain to the Isle of Man Information Commissioner. If UK data protection law applies, you may also contact the UK Information Commissioner's Office, or your relevant local supervisory authority. You do not have to contact us first to exercise a right to complain.

9. Security, age and updates

We limit access to enquiry information to those who need it for the purposes above and use appropriate account and access controls. No internet transmission or storage system is completely secure. Exit Plan's enquiry forms are intended for adults aged 18 and over; please contact us if a child has submitted personal information so we can address it.

We may update this policy as our services change. The date above identifies the latest version. If we propose a materially different use of your information, we will give appropriate notice and obtain consent where required.